Strategic Benchmarking Reloaded with Six Sigma : Improving Your Company's Performance Using Global Best Practice by Gregory H. Watson - livro usado

A new and expanded revision of the popular classic Strategic Benchmarking Reloaded with Six Sigma updates the subject of Gregory Watson' s classic text Strategic Benchmarking to improve the relevance of this topic for the 21st century. This edition begins with the core messages of his 1993 text, and adds material to bring this edition fully into line with current Six Sigma quality practices. Most importantly, this edition includes entirely new chapters on applying Six Sigma methods in the benchmarking process and the use of statistical analysis methods to enhance the quality of business process comparisons. The book begins with a review of the history of the first 25 years of benchmarking as a quality practice and includes new appendices, fresh case studies, and an updated discussion of the relationship of strategic planning and benchmarking in the context of complexity theory. Strategic Benchmarking Reloaded with Six Sigma offers managers and business leaders a comprehensive, effective guide for improving quality and productivity as a means to enhance shareholder value. Gregory H. Watson is an independent business advisor to senior management teams of the global Fortune 500. Among his clients have been the chief executive officers of Nokia Mobile Phones, Toshiba, and Hewlett-Packard. He was formerly vice president of quality at Xerox, director of corporate quality at Compaq, and past president of the American Society for Quality. His previous books include Strategic Benchmarking (0-471-58600-5) and Business Systems Engineering (0-471-01884-8), both from Wiley.