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The Best Service Is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs by David, Price, Bill Jaffe - David, Price, Bill Jaffe
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The Best Service Is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs by David, Price, Bill Jaffe - livro usado

ISBN: 9780470189085

Praise for The Best Service Is No Service "A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We s… mais…

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The Best Service Is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs by David, Price, Bill Jaffe - David, Price, Bill Jaffe
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David, Price, Bill Jaffe:

The Best Service Is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs by David, Price, Bill Jaffe - livro usado

ISBN: 9780470189085

Praise for The Best Service Is No Service "A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We s… mais…

used in stock. Custos de envio:zzgl. Versandkosten., mais custos de envio
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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs - Price, Bill, Jaffe, David
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Price, Bill, Jaffe, David:
The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs - primeira edição

2008

ISBN: 9780470189085

Edição encadernada

Jossey-Bass, Gebundene Ausgabe, Auflage: 1. 336 Seiten, Publiziert: 2008-04-09T00:00:01Z, Produktgruppe: Buch, Hersteller-Nr.: 9780470189085, 1.18 kg, Verkaufsrang: 665528, Recht, Kategor… mais…

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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs - encadernado, livro de bolso

2008, ISBN: 9780470189085

auteur: Price, Bill, auteur: Jaffe, David, Jossey-Bass, Hardcover, Auflage: Eerste editie, 336 Seiten, Publiziert: 2008-04-09T00:00:01Z, Produktgruppe: Book, Hersteller-Nr.: 9780470189085… mais…

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The Best Service is No Service
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The Best Service is No Service - novo libro

ISBN: 9780470189085

Find The Best Service is No Service by Bill Price in Hardcover and other formats in Business & Economics > Customer Relations. Business & Economics 9780470189085, Jossey-Bass

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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

Praise for The Best Service Is No Service "A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues." -Don Peppers and Martha Rogers, Ph.D., authors, Rules to Break and Laws to Follow "The Best Service Is No Service presents great new ideas about how to make service work for the company and the customer. Customers are clamoring for self-service that answers all of their questions, and this important book shows companies how to achieve this level of customer satisfaction." -Sheryl Sandberg, vice president of online sales and operations, Google "I recommend The Best Service Is No Service to companies and their outsourcing partners alike-when customers don't need to contact companies for help or information because everything is clear and works right, then everyone benefits. The 'best service' principles also work across all countries and cultures, a new universal goal!" -Sanjeev Aggarwal, managing director, Helion Ventures Pvt Ltd Gurgaon, India, and founder and former CEO of IBM Daksh "Building 'the best service is no service' also applies outside of corporations-universities and business schools can learn a lot from this book and its principles. I recommend this book to academic leaders for their schools and for their students to obtain firsthand lessons that really work!" -James Jiambalvo, dean, Michael G. Foster School of Business; and Kirby L. Cramer Chair of Business Administration "This book is compulsory reading for executives, customer service managers, and decision makers whose actions define a company's customer experience. The Best Service Is No Service points out areas where management mistakes or confusion can lead to unnecessary contacts and disoriented customers. The concept of 'no service' is elegant in its simplicity. You will find clear solutions and tips on how to achieve 'no service' but also how to provide 'awesome customer experiences' while pursuing 'no service.'" -Bert Quintana, former vice president, Dell International Services

Dados detalhados do livro - The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs


EAN (ISBN-13): 9780470189085
ISBN (ISBN-10): 0470189088
Livro de capa dura
Livro de bolso
Ano de publicação: 2008
Editor/Editora: Jossey-Bass
312 Páginas
Peso: 0,522 kg
Língua: eng/Englisch

Livro na base de dados desde 2007-11-20T10:45:31+00:00 (Lisbon)
Página de detalhes modificada pela última vez em 2024-03-25T12:16:07+00:00 (Lisbon)
Número ISBN/EAN: 9780470189085

Número ISBN - Ortografia alternativa:
0-470-18908-8, 978-0-470-18908-5
Ortografia alternativa e termos de pesquisa relacionados:
Autor do livro: jaffe, jaff, david price, kirby, cramer, sandberg, foster john, michael dean, don price, bass bill
Título do livro: customer service, keep, the best, control, happy, liberate, your best, and them, self service


Dados da editora

Autor: Bill Price
Título: The Best Service is No Service - How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Editora: Jossey-Bass; John Wiley & Sons
336 Páginas
Ano de publicação: 2008-04-09
Peso: 0,521 kg
Língua: Inglês
30,90 € (DE)
160mm x 233mm x 31mm

BB; Hardcover, Softcover / Wirtschaft/Betriebswirtschaft; Betriebswirtschaft und Management; Business & Management; Wirtschaft; Wirtschaft u. Management; Allg. Wirtschaft u. Management

Praise for The Best Service Is No Service "A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues." -Don Peppers and Martha Rogers, Ph.D., authors, Rules to Break and Laws to Follow "The Best Service Is No Service presents great new ideas about how to make service work for the company and the customer. Customers are clamoring for self-service that answers all of their questions, and this important book shows companies how to achieve this level of customer satisfaction." -Sheryl Sandberg, vice president of online sales and operations, Google "I recommend The Best Service Is No Service to companies and their outsourcing partners alike-when customers don't need to contact companies for help or information because everything is clear and works right, then everyone benefits. The 'best service' principles also work across all countries and cultures, a new universal goal!" -Sanjeev Aggarwal, managing director, Helion Ventures Pvt Ltd Gurgaon, India, and founder and former CEO of IBM Daksh "Building 'the best service is no service' also applies outside of corporations-universities and business schools can learn a lot from this book and its principles. I recommend this book to academic leaders for their schools and for their students to obtain firsthand lessons that really work!" -James Jiambalvo, dean, Michael G. Foster School of Business; and Kirby L. Cramer Chair of Business Administration "This book is compulsory reading for executives, customer service managers, and decision makers whose actions define a company's customer experience. The Best Service Is No Service points out areas where management mistakes or confusion can lead to unnecessary contacts and disoriented customers. The concept of 'no service' is elegant in its simplicity. You will find clear solutions and tips on how to achieve 'no service' but also how to provide 'awesome customer experiences' while pursuing 'no service.'" -Bert Quintana, former vice president, Dell International Services

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