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Effect of Service Delivery and Quality on Customer Satisfaction - Abdie, Aman
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Abdie, Aman:

Effect of Service Delivery and Quality on Customer Satisfaction - Livro de bolso

2011, ISBN: 9783639327007

[ED: Softcover], [PU: VDM Verlag Dr. Müller], To assesses the effect of service delivery and quality on satisfaction of EEPCo customers in Bahir Dar town, the research used 175 customers … mais…

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Effect of Service Delivery and Quality on Customer Satisfaction - Aman Abdie
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Aman Abdie:

Effect of Service Delivery and Quality on Customer Satisfaction - primeira edição

2011, ISBN: 9783639327007

Edição encadernada

[ED: Kartoniert / Broschiert], [PU: VDM Verlag Dr. Mueller], Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Autor/Autorin: Abdie AmanAman… mais…

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Effect of Service Delivery and Quality on Customer Satisfaction - Aman Abdie
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Aman Abdie:
Effect of Service Delivery and Quality on Customer Satisfaction - primeira edição

2011

ISBN: 9783639327007

Edição encadernada

[ED: Kartoniert / Broschiert], [PU: VDM Verlag Dr. Mueller], Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Autor/Autorin: Abdie AmanAman… mais…

Custos de envio:Versandkostenfrei, Versand nach Deutschland. (EUR 0.00) Moluna GmbH
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Abdie, Aman:
Effect of Service Delivery and Quality on Customer Satisfaction: a Case Study on Ethiopian Electric Power Corporation, North Western Region, Bahir Dar - Livro de bolso

2011, ISBN: 9783639327007

paperback, Access codes and supplements are not guaranteed with used items. May be an ex-library book., Gebraucht, guter Zustand, [PU: VDM Verlag Dr. Müller]

Custos de envio:mais custos de envio Newport Coast, CA, Tustin
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Abdie, Aman:
Effect of Service Delivery and Quality on Customer Satisfaction - Livro de bolso

2011, ISBN: 9783639327007

Trade paperback, New., Trade paperback (US). Glued binding. 68 p., Saarbrucken, [PU: VDM Verlag]

Custos de envio:mais custos de envio Uxbridge, MIDDLESEX, Ria Christie Books

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Effect of Service Delivery and Quality on Customer Satisfaction: A case study on Ethiopian Electric Power Corporation, North Western Region, Bahir Dar

To assesses the effect of service delivery and quality on satisfaction of EEPCo customers in Bahir Dar town, the research used 175 customers as representative sample selected through Cluster,Stratified & simple random sampling technique. Questionnaire and interview were the tools used to gather information. SPSS is used to analyze the data. Primary and secondary data was used. Relevant conceptual frame work were summarized to have the theoretical background on the situation under study. The research came up with the following finding: service delivery process and service quality in the corporation are below the expectation of customers. In general, the result also indicated that there is a positive correlation between customer satisfaction and the activities in the two major elements of the study. Thus, Having management vision towards service delivery and quality and supporting those who deal in these activities, Having adequate and skilled manpower that can treat customers and provide appropriate training to these employees and using the today's technology to facilitate the satisfaction of customers are the key means for resolving the problem at hand.

Dados detalhados do livro - Effect of Service Delivery and Quality on Customer Satisfaction: A case study on Ethiopian Electric Power Corporation, North Western Region, Bahir Dar


EAN (ISBN-13): 9783639327007
ISBN (ISBN-10): 3639327004
Livro de capa dura
Livro de bolso
Ano de publicação: 2011
Editor/Editora: VDM Verlag Dr. Müller
68 Páginas
Peso: 0,118 kg
Língua: eng/Englisch

Livro na base de dados desde 2007-01-31T11:45:04+00:00 (Lisbon)
Página de detalhes modificada pela última vez em 2023-08-23T18:56:33+01:00 (Lisbon)
Número ISBN/EAN: 9783639327007

Número ISBN - Ortografia alternativa:
3-639-32700-4, 978-3-639-32700-7
Ortografia alternativa e termos de pesquisa relacionados:
Autor do livro: aman
Título do livro: bahir, satisfaction


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