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The Essential Guide to Knowledge Management : E-Business and CRM Applications by Amrit Tiwana - Amrit Tiwana
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Amrit Tiwana:

The Essential Guide to Knowledge Management : E-Business and CRM Applications by Amrit Tiwana - livro usado

ISBN: 9780130320001

The no-nonsense guide for every decision-maker, manager, and e-business strategist Beyond CRM! Knowledge-enabled Customer Relationship Management for e-business A proven 7-step implementa… mais…

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Tiwana, Amrit:

The Essential Guide to Knowledge Management: E-Business and CRM Applications (Essential Guide Series) - primeira edição

2000, ISBN: 9780130320001

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Prentice Hall, Taschenbuch, Auflage: 01, 352 Seiten, Publiziert: 2000-12-01T00:00:01Z, Produktgruppe: Buch, 1.26 kg, Verkaufsrang: 5075, Informationsmanagement, Management, Business & Kar… mais…

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Tiwana, Amrit:
The Essential Guide to Knowledge Management: E-Business and Crm Applications (Essential Guide Series) - Livro de bolso

2000

ISBN: 0130320005

[EAN: 9780130320001], [SC: 0.0], [PU: Pearson P T R], Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes t… mais…

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Tiwana, Amrit:
Essential Guide to Knowledge Management : E-Business and CRM Applications - livro usado

ISBN: 9780130320001

Prentice Hall PTR. Used - Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects., Prentice Hall PTR, 3

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Tiwana, Amrit:
The Essential Guide to Knowledge Management: E-Business and CRM Applications - Livro de bolso

ISBN: 9780130320001

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The Essential Guide to Knowledge Management: E-Business and CRM Applications (Essential Guide Series)
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Número ISBN:

0130320005


<LI>The no-nonsense guide for every decision-maker, manager, and e-business strategist</LI> <LI>Beyond CRM! Knowledge-enabled Customer Relationship Management for e-business</LI> <LI>A proven 7-step implementation roadmap</LI> <LI>Aligning e-business strategies and technologies </LI> <LI>Results-driven development and deployment</LI> <LI>Team building, goal setting, and corporate culture</LI> <LI>Real-world case studies: Lands' End, Gateway, and Dell</LI> </UL> <P> This is the no-nonsense, real-world briefing on knowledge management and customer relationship management for every business decision-maker and IT professional! In one easy-to-understand book, a leading KM consultants explains exactly how to benefit from knowledge-enabled, customer-centric CRM technologies-and offers a proven, 7-step roadmap for implementation! <UL> <LI>How KM and CRM work-and how they impact existing processes and IT infrastructure</LI> <LI>Using KM and CRM to leverage your strengths, maximize your employees' efforts, and deepen customer loyalty</LI> <LI>The Customer Knowledge Value Chain: knowledge-based individualization, and long-term learning relationships</LI> <LI>Aligning e-business strategy and technology choices: getting beyond "The Innovator's Dilemma"</LI> <LI>Team-building and goal-setting for winning KM/CRM projects</LI> <LI>Auditing your existing knowledge and customer relationship systems</LI> <LI>Corporate culture: key changes you may need to make, and how to make them </LI> <LI>Architectures, technology frameworks, platforms, and integration issues</LI> <LI>Results-driven development and deployment techniques</LI> <LI>Detailed metrics: evaluating your system and identifying keyopportunities for improvement</LI> </UL> <P> The better you understand your customers' needs, the better you can serve them-and with today's breakthrough KM/CRM systems, you'll understand them better than ever before. Start leveraging KM/CRM for competitive advantage now--with "The Esse

Dados detalhados do livro - The Essential Guide to Knowledge Management: E-Business and CRM Applications (Essential Guide Series)


EAN (ISBN-13): 9780130320001
ISBN (ISBN-10): 0130320005
Livro de bolso
Ano de publicação: 2000
Editor/Editora: Prentice Hall
352 Páginas
Peso: 0,612 kg
Língua: eng/Englisch

Livro na base de dados desde 2007-06-04T06:46:18+01:00 (Lisbon)
Página de detalhes modificada pela última vez em 2024-03-19T01:24:37+00:00 (Lisbon)
Número ISBN/EAN: 0130320005

Número ISBN - Ortografia alternativa:
0-13-032000-5, 978-0-13-032000-1
Ortografia alternativa e termos de pesquisa relacionados:
Autor do livro: lettow vorbeck
Título do livro: guide knowledge management, crm, business management, business essentials, erinnerungen aus ostafrika, meine erinnerungen

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