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Essentials of CRM : A Guide to Customer Relationship Management by Bryan, Bergeron, Bryan P. Bergeron - Bryan, Bergeron, Bryan P. Bergeron
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Bryan, Bergeron, Bryan P. Bergeron:

Essentials of CRM : A Guide to Customer Relationship Management by Bryan, Bergeron, Bryan P. Bergeron - livro usado

ISBN: 9780471206033

ESSENTIALS OF CRM Full of valuable tips, techniques, illustrative real-world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the… mais…

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Essentials of Crm: A Guide to Customer Relationship Management (Essentials Series) - Bergeron, Bryan
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Bergeron, Bryan:

Essentials of Crm: A Guide to Customer Relationship Management (Essentials Series) - Livro de bolso

2013, ISBN: 0471206032

[EAN: 9780471206033], Used, [PU: Wiley], BUSINESS, This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. With usual stamps and mar… mais…

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Bergeron, Bryan:
Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series) - Livro de bolso

2002

ISBN: 9780471206033

John Wiley &Sons, 2002. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Clean from markings. In fair condition, suitabl… mais…

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Bergeron, Bryan:
Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series) - Livro de bolso

2002, ISBN: 9780471206033

John Wiley & Sons, 01/30/2002. Paperback. Used; Good. **WE SHIP WITHIN 24 HRS FROM LONDON, UK, 98% OF OUR ORDERS ARE RECEIVED WITHIN 7-10 DAYS. We believe you will be completely sat… mais…

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Bergeron, B.:
Essentials of Crm: A Guide to Customer Relationship Management (Essentials Series) - Livro de bolso

2002, ISBN: 9780471206033

John Wiley &Sons, 2002. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the… mais…

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Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series)
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Número ISBN:

0471206032


ESSENTIALS OF CRM Full of valuable tips, techniques, illustrative real-world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the newest thinking, strategies, developments, and technologies in CRM. "Once again, Bryan Bergeron proves that he is ahead of the curve when it comes to understanding the value of customer relationships. This remarkable book is geared not only toward corporate executives with mega-investments in CRM, but can also be successfully applied to the street corner vendor. His articulate and sensitive style brings this highly involved subject matter to a level we can all understand." -Michael Cusack, author of Online Customer Care: Strategies for Call Center Excellence "Managing relationships with customers has become a critical organizational competency. Bergeron has done a superb job of presenting the breadth, complexity, and nature of CRM. This book provides a fabulous and actionable grounding in CRM for organizational leadership." -John Glaser, PhD, Vice President and CIO, Partners Healthcare System The Wiley Essentials Series-because the business world is always changing...and so should you.

Dados detalhados do livro - Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series)


EAN (ISBN-13): 9780471206033
ISBN (ISBN-10): 0471206032
Livro de bolso
Ano de publicação: 2002
Editor/Editora: John Wiley &Sons
220 Páginas
Peso: 0,331 kg
Língua: eng/Englisch

Livro na base de dados desde 2007-10-24T20:22:43+01:00 (Lisbon)
Página de detalhes modificada pela última vez em 2024-03-21T09:28:44+00:00 (Lisbon)
Número ISBN/EAN: 0471206032

Número ISBN - Ortografia alternativa:
0-471-20603-2, 978-0-471-20603-3
Ortografia alternativa e termos de pesquisa relacionados:
Autor do livro: bergeron, john street, paperback, michael bryan, michael gläser
Título do livro: management guide, essentials, crm customer relationship management, management series

Dados da editora

Autor: Bryan Bergeron
Título: Essentials Series; Essentials of CRM - A Guide to Customer Relationship Management
Editora: John Wiley & Sons
220 Páginas
Ano de publicação: 2002-01-30
Peso: 0,368 kg
Língua: Inglês
53,90 € (DE)
No longer receiving updates
158mm x 233mm x 13mm

BC; Paperback; Hardcover, Softcover / Wirtschaft/Betriebswirtschaft; Betriebswirtschaft und Management; Kundenmanagement; Accounting; Wirtschaft u. Management; Corporate Finance; Rechnungswesen; Business & Management; Allg. Wirtschaft u. Management; Corporate Finance

Overview. The Customer. The Corporation. Technology. eCRM. Evaluating Solutions. Economics of CRM. Getting There. Further Reading. Glossary. Index.

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