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Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients - Susan Keane Baker
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Susan Keane Baker:

Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients - encadernado, livro de bolso

1998, ISBN: 0787941581

[EAN: 9780787941581], New book, [PU: JOSSEY BASS Aug 1998], DIET / HEALTH FITNESS; MEDICAL PHYSICIAN & PATIENT; MENTAL HEALTH; FITNESS GENERAL, Besorgungstitel Neuware - Rare Book Procure… mais…

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Managing Patient Expectations : The Art of Finding and Keeping Loyal Patients by Susan Keane Baker - Susan Keane Baker
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Susan Keane Baker:

Managing Patient Expectations : The Art of Finding and Keeping Loyal Patients by Susan Keane Baker - livro usado

ISBN: 9780787941581

Strategies for Building Satisfying Patient Relationships New England Healthcare Assembly This book fills a huge void in the areas of medical education and the delivery of patient servic… mais…

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ISBN: 0787941581

Author: Susan Keane Baker ISBN 10: 0787941581. Title: Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients Item Condition: New. Books will be free of page markings… mais…

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ISBN: 0787941581

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Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients - Baker, Susan Keane
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Baker, Susan Keane:
Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients - encadernado, livro de bolso

1998, ISBN: 0787941581

[EAN: 9780787941581], Used, very good, [PU: Jossey-Bass], Books

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Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients
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0787941581


Satisfied patients refer, dissatisfied patients deter. Patient retention, referrals, and the personal rewards of medicine are all closely linked to quality relationships developed with patients. Patients value experiences in which their unique preferences are identified and respected. When these preferences are realistic, successful organizations find ways to remember and honor them. But even when unrealistic, a patients preferences must be managed in a way that preserves and improves the relationship. In this important resource, Susan Keane Baker— an expert in the field of physician practice management and patient satisfaction— describes how to develop the qualities of understanding, empathy, and compassion that help to meet and exceed patient expectations. Managing Patient Expectations is filled with realistic and cost-effective strategies for maintaining patient satisfaction, creating loyalty, and increasing referrals. This practical guide explains how to find out what patients really think and how physicians can best respond in a variety of situations. Managing Patient Expectations is filled with winning techniques and illustrative examples from some of the countrys leading health care facilities. The book maps out how to Identify patient expectations Generate positive word-of-mouth comments from patients and staff Enhance listening skills Respond effectively to patient complaints and adverse patient outcomes Build loyal patient relationships Written for all members of the health care team, the book reveals the vital role that each person plays in managing patient expectations. Baker offers practical yet effective techniques for alltypes of patient interactions— from answering the phone to encouraging patient follow-through— that will create loyalty, improve outcomes, and build strong patient relationships. Strategies for Building Satisfying Patient Relationships Understanding expect

Dados detalhados do livro - Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients


EAN (ISBN-13): 9780787941581
ISBN (ISBN-10): 0787941581
Livro de capa dura
Ano de publicação: 1998
Editor/Editora: JOSSEY BASS
304 Páginas
Peso: 0,553 kg
Língua: eng/Englisch

Livro na base de dados desde 2007-08-19T01:56:16+01:00 (Lisbon)
Página de detalhes modificada pela última vez em 2023-12-05T10:50:53+00:00 (Lisbon)
Número ISBN/EAN: 0787941581

Número ISBN - Ortografia alternativa:
0-7879-4158-1, 978-0-7879-4158-1
Ortografia alternativa e termos de pesquisa relacionados:
Autor do livro: baker jed, john keane
Título do livro: patient, always loyal, science science

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