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Front Line Customer Service : Fifteen Keys to Customer Service by Clay Carr - Clay Carr
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Clay Carr:

Front Line Customer Service : Fifteen Keys to Customer Service by Clay Carr - livro usado

ISBN: 9780471516163

Provides valuable advice for small- to medium-sized businesses on how to turn unhappy buyers into dedicated customers. Based on eleven tactical principles (e.g., you don't sell products o… mais…

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Front-line Customer Service - Carr, C.
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Carr, C.:

Front-line Customer Service - encadernado, livro de bolso

1990, ISBN: 0471516163

[EAN: 9780471516163], Used, good, [PU: John Wiley & Sons], BUSINESS, This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In … mais…

NOT NEW BOOK. Custos de envio: EUR 7.81 Anybook Ltd., Lincoln, United Kingdom [312675] [Rating: 5 (of 5)]
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Front Line Customer Service : Fifteen Keys to Customer Service - Carr, Clay
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Carr, Clay:
Front Line Customer Service : Fifteen Keys to Customer Service - encadernado, livro de bolso

1990

ISBN: 0471516163

[EAN: 9780471516163], Used, good, [PU: Etobicoke, ON, Canada: John Wiley & Sons Canada, Limited, 1990], CUSTOMER SERVICES BUSINESS ECONOMICS SERVICE 0471516163, Jacket, Hardback in near f… mais…

NOT NEW BOOK. Custos de envio: EUR 24.74 Bingo Used Books, Vancouver, WA, U.S.A. [1616130] [Rating: 5 (of 5)]
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Front-Line Customer Service - Carr
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Carr:
Front-Line Customer Service - livro usado

ISBN: 9780471516163

Excellent Marketplace listings for "Front-Line Customer Service" by Carr starting as low as $1.99! 9780471516163,0471516163,front-line,customer,service,carr Marketplace, John Wiley & Son… mais…

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Front-Line Customer Service: 15 Keys to Customer Satisfaction - Carr, Clay
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Carr, Clay:
Front-Line Customer Service: 15 Keys to Customer Satisfaction - encadernado, livro de bolso

1990, ISBN: 0471516163

[EAN: 9780471516163], Used, very good, [PU: Wiley, U.S.A.], Business & Economics|Customer Service, Jacket, Books

NOT NEW BOOK. Custos de envio: EUR 41.25 Anderson Book, Provo, UT, U.S.A. [8881726] [Rating: 5 (of 5)]
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Front-line Customer Service: 15 Keys to Customer Satisfaction
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9780471516163


Provides valuable advice for small- to medium-sized businesses on how to turn unhappy buyers into dedicated customers. Based on eleven tactical principles (e.g., you don't sell products or services, or even benefits--you sell value), it shows how managers of these businesses can to turn their greatest asset--contact with the customer--to their best advantage. Discusses the basics of customer psychology and explains in detail what ``value'' means to a customer; gives specific advice on what front-line people have to do to enhance their businesses' value, how to train them, and how to keep them doing it. Goes on to give step-by-step advice on the process of dealing with unhappy customers by solving their problems and changing their expectations. Numerous examples and case studies included throughout.

Dados detalhados do livro - Front-line Customer Service: 15 Keys to Customer Satisfaction


EAN (ISBN-13): 9780471516163
ISBN (ISBN-10): 0471516163
Livro de capa dura
Livro de bolso
Ano de publicação: 1990
Editor/Editora: John Wiley & Sons

Livro na base de dados desde 2008-02-29T20:57:55+00:00 (Lisbon)
Página de detalhes modificada pela última vez em 2022-07-26T12:04:16+01:00 (Lisbon)
Número ISBN/EAN: 9780471516163

Número ISBN - Ortografia alternativa:
0-471-51616-3, 978-0-471-51616-3
Ortografia alternativa e termos de pesquisa relacionados:
Autor do livro: carr
Título do livro: customer satisfaction, customer services, customer service, line, front

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