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Customer satisfaction and social performance of a museum shop - Manasakis, Constantine;Tzika, Eirini
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Manasakis, Constantine;Tzika, Eirini:

Customer satisfaction and social performance of a museum shop - Livro de bolso

2011, ISBN: 9783639360622

[ED: Softcover], [PU: VDM Verlag Dr. Müller], The museum shop began operating faintly even from 1890s. Although the occasion on its development was based on the financial enhancement of t… mais…

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Customer satisfaction and social performance of a museum shop : The case of the Natural History Museum of Crete - Eirini Tzika
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Eirini Tzika:

Customer satisfaction and social performance of a museum shop : The case of the Natural History Museum of Crete - Livro de bolso

2011, ISBN: 3639360621

[EAN: 9783639360622], Neubuch, [SC: 0.0], [PU: VDM Verlag Dr. Müller], Druck auf Anfrage Neuware - The museum shop began operating faintly even from 1890s. Although the occasion on its de… mais…

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Customer satisfaction and social performance of a museum shop | The case of the Natural History Museum of Crete | Eirini Tzika (u. a.) | Taschenbuch | Englisch | VDM Verlag Dr. Müller - Tzika, Eirini
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Tzika, Eirini:
Customer satisfaction and social performance of a museum shop | The case of the Natural History Museum of Crete | Eirini Tzika (u. a.) | Taschenbuch | Englisch | VDM Verlag Dr. Müller - Livro de bolso

ISBN: 9783639360622

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Customer satisfaction and social performance of a museum shop - Eirini Tzika Constantine Manasakis
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Eirini Tzika Constantine Manasakis:
Customer satisfaction and social performance of a museum shop - primeira edição

2011, ISBN: 9783639360622

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Customer satisfaction and social performance of a museum shop - Eirini Tzika/ Constantine Manasakis
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Eirini Tzika/ Constantine Manasakis:
Customer satisfaction and social performance of a museum shop - Livro de bolso

ISBN: 9783639360622

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Customer satisfaction and social performance of a museum shop

The museum shop began operating faintly even from 1890s. Although the occasion on its development was based on the financial enhancement of the museum, soon the shop metamorphosed and expanded comprising a separate unit. The merchandise was enriched with more products and the shop engaged marketing techniques to attract more audiences. Museum shops were necessitated to combine education and entertainment besides the financial contribution to the museum, becoming soon evidently very significant to the museum. The present research seeks to explore the extent to which visitors embrace education and entertainment and how likely they are to be satisfied from their visit in a museum shop and how strongly these two are correlated. Probit model is applied to evaluate the probability customer satisfaction is successful, while cross tabulations, independence tests and measures of association explain the relationship of customer satisfaction and the social performance of the shop. Interesting are the findings of the survey, some confirming the hypotheses in line with the theory and some others are in contrast to the hypotheses tested.

Dados detalhados do livro - Customer satisfaction and social performance of a museum shop


EAN (ISBN-13): 9783639360622
ISBN (ISBN-10): 3639360621
Livro de capa dura
Livro de bolso
Ano de publicação: 2011
Editor/Editora: VDM Verlag Dr. Müller

Livro na base de dados desde 2007-08-14T22:31:44+01:00 (Lisbon)
Página de detalhes modificada pela última vez em 2023-12-06T10:11:50+00:00 (Lisbon)
Número ISBN/EAN: 9783639360622

Número ISBN - Ortografia alternativa:
3-639-36062-1, 978-3-639-36062-2
Ortografia alternativa e termos de pesquisa relacionados:
Autor do livro: constantine
Título do livro: why you shop, satisfaction, museum, natural history, crète, constantine, the shop, crete, case history, and social history, social performance


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